Résumé
Download my 2012 resume (PDF).
Summary
Project Management: Certified PMP. Manages successful projects with a clear understanding of objectives, strategies, budgets, resources, deadlines, milestones, implementation and follow ups. Lead HIPAA task force for the Department of Medicine, UCSF. Managed migration of data from NT to Microsoft Server 2000.
System Administration: Responsible for several critical and non-critical systems ranging from NT 4.0¬2003, Linux RedHat, and Mac OS X servers including backups and restoration. Able to project budgets for the complete life cycle of systems. Familiar with binding Mac OS X servers to Active Directory services.
Teaching and Training: Creates effective teaching and training materials in a broad range of specialized subjects by creating documentation, presentations, and easy to follow manuals.
Web Development: Develops and implements company internet and intranets. Creates web applications for advertising, document management, tracking systems, timesheets and exams, using dynamic webpages with a relational database backend.
Desktop Support: Reduces new hire computer setup time by 80% through the use of harddrive images. Creates a hardware and software standard. Implements remote workstation management solutions. Implements software and hardware standards. Setup NAS for additional storage and external drives for heavy users.
Universities: Develops strategies of IT Solutions for academic departments and institutions. Compiles resources including budget planning, hardware, software, backups, and implementation. Able to effectively collaborate with multiple IT groups in decentralized environments on projects.
BioTech: Setup Unix/Linux cluster for Bioinformatics. Served as DBA for Bioinformatics MySQL database. Successful Mac to PC transition for Cell Biology, Vector Biology, Assay Development and Chemistry groups.
Specialties
Project Management, Execution, Getting the Job Done.
Experience
Programmer Analyst III & Facilities Analyst
UCSF
Educational Institution; 10,001+ employees; Research industry
April 2003 – Present (9 years 2 months) San Francisco Bay Area
Work included project management, development, planning, testing and implementation
of complex systems, systems integration, documentation and user and staff
training. Acted as a resource and technical lead within the Department and the UCSF IT
community on desktop support, server integration, security policy, training and technology
management.
• Developed IT strategies and plans with division administrators to streamline IT needs
and budgets.
• Primary EpicCare and Dragon contact for the department.
• Served on several UCSF wide committees such as: Directory & Email Advisory Group
(Account Integration), UC Video Conference for Campus Procurement, and Access and
Identity Management Committee.
• Conducts training sessions for a variety of topics as web design, MS Office, and
specialized programs.
• Administer systems running Windows Server, Linux Enterprise Server, and OS X.
• Serve as lead field service provider at the Mt. Zion campus and greatly increasing
user satisfaction.
• Manage projects from budgeting/planning, implementation, completion/reporting,
and maintenance for projects such as server deployment, new web applications, and
lab configurations.
• Contribute over 200 hours of coding to the department website.
• Created risk assessments, documentation, remediation, procedures and guidelines
that lead to compliance to university HIPAA standards.
• Work with Enterprise Information Security group, Privacy Office and users during
security incidents.
President
Ocean View PTA
January 2009 – June 2011 (2 years 6 months) Albany, California
The Ocean View PTA works to support the lives of children who attend Ocean View School in Albany,California. The PTA has been around since 1897 and assists the teachers and students in many ways,including financial support,coordinating activities and volunteers,parent education,and providing communication links. We see the impact of our efforts when we see children attending our sponsored events.
IT Specialist
Geron
Public Company; 51-200 employees; GERN; Biotechnology industry
2001 – 2003 (2 years) Menlo Park, California
• Setup and maintained servers (Windows NT 4.0, Windows 2000, Linux, Unix, NAS)
which provided services such as File Server, Web Server, and DNS; reduced downtime
by 50%.
• Created backup plans for servers and desktops, which decreased data restoration
time by 75%.
• Provided technical support and training for 140+ users resulting in 80% less call
volume.
• Served as Webmaster/Developer, Exchange Administrator and Database Administrator;
eliminated need for outside IT Contractors.
• Implemented company intranet web site with a relational database backend on
Windows 2000/IIS server.
• Designed and installed a bioinformatics computational cluster using Beowulf.
• Created a Problem Tracking system from concept to implementation saving the
company $50,000.
• Responsible for all aspects of network administration including design, hardware
troubleshooting and maintenance.
• PBX programming and troubleshooting: performed regular adds, moves and changes.
Help Desk Analyst
Quantum
Public Company; 1001-5000 employees; QTM; Information Technology and Services industry
2000 – 2001 (1 year)
Played a major role in the transition of IS merger activities for three companies; and Snap Appliances)
Provided technical assistance to 5,000+ employees
Managed accounts (Novel, WinNT, Unix, Oracle, Exchange, Meeting Place, Radius)
Maintained Domain Name Server (DNS) which contained over 20,000 entries
Wrote ISO 9000 documentation on service protocols resulting in ISO 9000 certification
Created policies and procedures for 3 response center which unified call procedures
Technical Support Specialist
Temple University
Educational Institution; 5001-10,000 employees; Higher Education industry
March 1999 – September 2000 (1 year 7 months)
Served as backup contact for Network Operations Center Manager
Provided technical assistance for 30,000+ faculty, student, staff, and administrative personnel
Worked on special projects for different departments providing them with the best possible IT solution
Maintained and managed internal websites for academic departments
Updated computers to be Y2K compliant resulting in 95% crash-free systems
Documented service process maps which greatly increased work flow efficiency
Technical Advisor
University of Guam
Educational Institution; 501-1000 employees; Higher Education industry
January 1997 – January 1998 (1 year 1 month)
Built a state of the art multimedia computer lab under severe budgetary restrictions
Managed and monitored hardware and software applications
Led software introduction courses to 20+ students at a time in a classroom setting
Provided user documentation/training on technology topics
Implemented the use of Norton Connect.Net and Connect Web
Skills & Expertise
- PMP
- Documentation
- Board Leadership
- Active Directory
- Mac
- Microsoft Office
- Research
- Budgeting
- Graphic Design
- Problem Solving
- Excel
- Getting The Job Done
- Word
- Strategic Planning
- Windows
- HTML
- Technical Writing
- Administration
- Data Analysis
- Photoshop
- Writing
- Change Management
- Programming
- Compliance
- PowerPoint
- Teamwork
- CSS
- Customer Relations
- SEO
- Event Management
- Analysis
- Production
- Application Development
- Web Design
- Healthcare
- Editing
- Customer Service
- HIPAA
- Planning
- VMware
- Dreamweaver
- Linux
- Troubleshooting
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