Career Summary

• Project Management: Manages successful projects with a clear understanding of objectives, strategies, budgets, resources, deadlines, milestones, implementation and follow ups. Lead HIPAA task force for the Department of Medicine, UCSF. Managed migration of data from NT to Microsoft Server 2000.

• System Administration: Responsible for several critical and non-critical systems ranging from NT 4.0-2003, Linux RedHat, and Mac OS X servers including backups and restoration. Able to project budgets for the complete life cycle of systems. Familiar with binding Mac OS X servers to Active Directory services.

• Teaching and Training: Creates effective teaching and training materials in a broad range of specialized subjects by creating documentation, presentations, and easy to follow manuals. Evaluates results by electronic or paper exams and “follow ups”.

• Web Development: Develops and implements company internet and intranets. Creates web applications for advertising, document management, tracking systems, timesheets and exams, using dynamic webpages with a relational database backend.

• Desktop Support: Reduces new hire computer setup time by 80% through the use of harddrive images. Creates a hardware and software standard. Implements remote workstation management solutions. Setup VPN connections for users with DSL. Setup dial in access for traveling users. Implements software and hardware standards. Setup NAS for additional storage and external drives for heavy users.

• Universities: Develops strategies of IT Solutions for academic departments and institutions. Compiles resources including budget planning, hardware, software, backups, and implementation. Able to effectively collaborate with multiple IT groups in decentralized environments on projects.

• BioTech: Setup Unix/Linux cluster for Bioinformatics. Served as DBA for Bioinformatics MySQL database. Successful Mac to PC transition for Cell Biology, Vector Biology, Assay Development and Chemistry groups. Setup standard Microsoft Windows environments.

Professional Experience
UC San Francisco, San Francisco, CA    2006-Present
Programmer Analyst III

• Serves as system administrator for critical systems running Windows Server 2003, Linux, and OS X
• Manages projects from budgeting/planning, implementation, completion/reporting, and maintenance for projects such as server implementation, new web applications, and lab configurations
• Provides desktop support for 90+ users at Mt. Zion greatly increasing user satisfaction
• Contributes over 200 hours of coding to the department website (http://medicine.ucsf.edu)
• Created risk assessments, documentation, remediation, procedures and guidelines that lead to compliance to university HIPAA standards.

Programmer Analyst II    2003-2006

• Served as backup email administrator for the Department of Medicine using CommuniGate Pro
• Lead system administrator for NT 4.0, Server 2000 & 2003, Redhat 8, and OSX servers
• Designed, implemented, and supported a patient tracking database system
• Provided technical support and training for 400+ users

Geron Corporation, Menlo Park, CA    2001-2003
Information Technology Specialist

• Setup and maintained servers (Windows NT 4.0, Windows 2000, Linux, Unix, NAS) which provided services such as File Server, Web Server, and DNS; reduced downtime by 50%
• Created backup schemas for servers and desktops, which decreased data restoration time by 75%
• Provided technical support and training for 140+ users resulting in 80% less call volume
• Served as Webmaster/Developer, Exchange Administrator and Database Administrator; eliminated need for outside IT Contractors
• Implemented company intranet web site with a relational database backend on Windows 2000/IIS server
• Designed and installed a bioinformatics computational cluster using Beowulf
• Created a Problem Tracking system from concept to implementation saving the company $50,000
• Responsible for all aspects of network administration including design, hardware troubleshooting and maintenance
• PBX programming and troubleshooting: performed regular adds, moves and changes

Quantum Corporation, Milpitas, CA    2000-2001
HelpDesk Analyst

• Played a major role in the transition of IS merger activities for three companies (Quantum Corporation, Maxtor Corporation, and Snap Appliances)
• Provided technical assistance to 5,000+ employees
• Managed accounts (Novel, WinNT, Unix, Oracle, Exchange, Meeting Place, Radius)
• Maintained Domain Name Server (DNS) which contained over 20,000 entries
• Wrote ISO 9000 documentation on service protocols resulting in ISO 9000 certification
• Created policies and procedures for 3 response center which unified call procedures

Temple University, Philadelphia, PA    1999-2000
Technical Support Specialist

• Served as backup contact for Network Operations Center Manager
• Provided technical assistance for 30,000+ faculty, student, staff, and administrative personnel
• Worked on special projects for different departments providing them with the best possible IT solution
• Maintained and managed internal websites for academic departments
• Updated computers to be Y2K compliant resulting in 95% crash-free systems
• Documented service process maps which greatly increased work flow efficiency

University of Guam, Mangilao, Guam    1997-1998
Technical Advisor

• Built a state of the art multimedia computer lab under sever budgetary restrictions
• Managed and monitored hardware and software applications
• Led software introduction courses to 20+ students at a time in a classroom setting
• Provided user documentation/training on technology topics
• Implemented the use of Norton Connect.Net and Connect Web

Leadership and Training
2008
UCSF School of Medicine Leadership Development Program
Information Security and Confidentiality: UCSF Policy 650-16
Introduction to Management
Coaching for Improved Performance
Personal Emergency Preparedness
UCSF Information Security Policy & Privacy Practices

2007
PHP: Hypertext Preprocessor, Apache, MySQL

2006
Distributed Computing Support at UCSF

2005
UCSF Basic & Advanced HIPAA Training

2004
Apple Mac OS X Server Essentials

2003
Introduction to PHP

2002
MS Excel Advanced
FileMaker Pro Advanced

2001
Linux Boot Camp
FileMaker Pro Intermediate

2000
Remedy
CA Desktop Management Suite and Unicenter
Introduction to ISO 9000

1999
NT Server Essentials

Edel Alon Skillset

Non-profit and Community Service Activities
Gateview HOA – Treasurer 2006-2008, Director 2009-2010
Ocean View PTA – Financial Secretary 2008, Interim President 2009, President 2009-2010

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