As you already know, running a supply company comes hand in hand with lots of stress, especially when things go missing or aren’t delivered on time. While mistakes sometimes do happen, your business could quite literally be on the line if things start to go wrong, so it’s important to make sure you’ve got everything in place right from day one. Let’s take a look at how you can do that.
Ordering
If there’s one thing that will drive customers away, it’s not being able to easily order the supplies they need. That’s why it’s a good idea to have a foolproof catalog of all of your supplies that people can look through at their leisure. While you might need a paper version of it for customers that come directly to you, it’s a good idea to have an online catalog so that people can place orders ready to be delivered directly to them.
It’s also a good idea to make sure that you have manned phone lines open throughout your business hours to make sure you get as many sales as possible. While lots of people would prefer to order things online these days, there might still be some people who want that human contact.
You should also make sure you keep an eye on your competitors and their pricing to make sure that you’re offering the best value for money and preventing customers from switching to a different supplier.
Delivery
Delivery drivers take a lot of slack in today’s world, and quite often, it’s because they aren’t given the right information to begin with. If you want your supply company to be renowned for its quality deliveries, then it’s important to make sure that your drivers have as much information as you can. This might include making a note if the delivery is to a high-rise office or any areas they might not be able to access in their trucks.
If you have deliveries going long haul, you might also benefit from checking out the states with the best drivers so that you can rest assured your goods are in the right hands. That way, you can also keep your regular drivers closer to your business for local deliveries.
Organization
Finally, it’s imperative that your warehouse is always organized so that you and your employees can quickly and efficiently access goods. You might benefit from creating a map or a floorplan of where each item belongs and making sure everything is numbered so that you don’t waste precious time trying to find stock.
Another way you could help your drivers is by making sure that they have information about where each item is so that when they go to load their van, they’re not wasting time trying to find certain items. Not only that, but they can personally make sure that no items are accidentally left behind if you make sure they’re handed a checklist.
There might only be three suggestions, but if you get all of these areas right, you can sleep easy knowing your supply company is at the top of its game.
